Carnet: Line Sheets & Orders (the "App")
These Terms govern the use of the App by merchants ("you", "Merchant"). The App is published by TAKISOFT 2.0 ("we", "us", "Carnet").
By installing the App from the Shopify App Store you accept these Terms on behalf of the business that owns the Shopify store. If you accept for a business, you confirm you may bind it. The App is for business use only; it is not offered to consumers.
1. The service
Carnet lets a Merchant build wholesale line sheets from the products in its Shopify store, send buyer order links, and turn the order requests received through those links into Shopify draft orders. Buyers (your "stockists") open a link, review the line sheet, and send an order request. Carnet does not take payment on the order page; the Merchant confirms prices, delivery and invoicing with the buyer, and the draft order is handled in the Merchant's Shopify admin.
The App reads store data through the access scopes it requests from Shopify (products, customers and B2B companies, markets, translations, locales and themes, read-only) and creates and updates draft orders (write_draft_orders). It also registers the App Proxy that serves buyer pages. It does not read real orders, does not write customers and does not change your theme.
Roles. For the personal data of your buyers, you are the controller and Carnet is your processor, under the Data Processing Agreement (DPA) at https://carnet.takisoft.net/legal/dpa, which forms part of these Terms. For your own account data Carnet is a controller, as described in the Privacy Policy.
Your responsibilities. You are responsible for the content of your line sheets, prices and notes; for the lawfulness of sending order links to your buyers; for the legal notice shown to buyers (the App asks you for your legal name, contact and address and shows them on the buyer page); for deciding which buyers receive links and which request details you keep; and for the orders you accept. Carnet is a tool; it is not a party to any sale between you and your buyers.
Changes. We may change the App. If we make a change that materially reduces the paid features you subscribed to, we will give you reasonable notice in the App or by email before it applies.
2. Plans and billing
The App has three plans: Free, Starter (USD 19 per 30 days) and Pro (USD 39 per 30 days). Limits per plan (sheets, products per sheet, links per sheet, order requests per month, and the "Made with Carnet" footer on the Free plan) are shown on the pricing page and in the App.
Billing runs through Shopify's managed pricing: you choose or change the plan in your Shopify admin, and charges appear on your Shopify invoice. We do not receive your payment card details. Shopify sets the free trial: 14 days, once per store. Prices are in US dollars and may be changed with notice through Shopify; taxes may be added by Shopify. Downgrades and cancellations follow Shopify's rules.
When you exceed a plan limit, the App may hold new order requests or lock features beyond the limit until you upgrade or reduce usage. A held request is kept for a limited period (see the Privacy Policy) and is deleted afterwards.
If you uninstall the App, your buyer links stop working (they are paused) and your data is deleted as described in the Privacy Policy and the DPA. Reinstalling within the retention window may restore your links.
3. Acceptable use
You must not: use the App to send unsolicited marketing or spam; create links or sheets that infringe third-party rights or break the law; share order links with persons who are not your business contacts in a way that breaches data protection law; attempt to bypass plan limits, rate limits, bot protections or security measures; probe, scan or test the App's security without our written permission; reverse engineer the App except as the law allows; or use the App to process data you have no right to process.
The App applies rate limits, a daily cap per link and spam controls to the public order form. We may pause a link or suspend an account that abuses the service or puts other users at risk, and we will tell you why where we reasonably can.
4. Availability
We aim to keep the App available but give no guarantee of uninterrupted or error-free service. Maintenance, third-party outages (including Shopify, Microsoft Azure and Cloudflare) and events beyond our control may interrupt the App. Buyer pages depend on Shopify data and on your store's availability. We make backups as described in the DPA. Support: [email protected].
5. Liability
Nothing in these Terms limits liability that cannot be limited by law, including liability for intent, gross negligence, death or personal injury, and, where applicable, liability under mandatory consumer or product law.
Subject to that: (a) the App is provided "as is" and we disclaim implied warranties to the extent permitted by law; (b) we are not liable for indirect or consequential loss, loss of profit, loss of orders, loss of revenue, or loss of goodwill; and (c) our total aggregate liability arising out of or in connection with the App in any 12-month period is limited to the fees you paid for the App in the 12 months before the claim. No cap applies where the law forbids one, in particular for gross negligence or wilful misconduct. You indemnify us against third-party claims arising from your content or your breach of Section 3.
6. Governing law
These Terms are governed by French law. The courts of the registered office of TAKISOFT 2.0 have jurisdiction, without prejudice to mandatory rules that give a party the right to sue in another forum.
7. Contact
Questions about these Terms and legal notices: [email protected].
Other terms
Term and termination. You may stop using the App at any time by uninstalling it. We may terminate for material breach after notice, or immediately for serious abuse. Sections 3, 5, 6 and the DPA's deletion obligations survive termination.
Intellectual property. The App, its design and its software belong to us or our licensors. You keep your content, product data and brand assets. You give us a licence to host, process and display them solely to run the App for you. The Free plan shows a "Made with Carnet" footer on buyer pages.
Third-party services. The App relies on Shopify and other providers listed in the Privacy Policy. Shopify's terms apply to your use of Shopify.
Changes to these Terms. We may update these Terms. Material changes take effect after reasonable notice in the App or by email; continued use after that is acceptance.
Entire agreement; severability; assignment. These Terms, together with the DPA, are the entire agreement between you and us about the App. If a provision is held invalid, the others remain in force. You may not assign these Terms without our written consent; we may assign them to a successor of our business.